Shipping policy
Shipping Policy
Last updated: March 30, 2026
Processing Time All orders are processed within 1-2 business days (Monday–Friday, excluding holidays). You will receive a confirmation email with tracking information once your order has shipped.
Shipping Rates & Delivery Times We offer the following shipping options within the United States:
- Standard Shipping (6-8 business days): Calculated at checkout
- Expedited Shipping (2-3 business days): Calculated at checkout
- Free Standard Shipping in the USA
- Select items may take up to 14 business days
Order Tracking Once your order ships, you'll receive an email with a tracking number. Please allow 24-48 hours for tracking information to update.
Multiple Shipments Some items in your order may ship separately and from different locations, as we work with multiple suppliers and fulfillment partners. You may receive more than one tracking number — this is normal and there is no additional shipping charge.
International Shipping At this time, we primarily ship within the United States. International shipping availability and rates will be displayed at checkout where applicable.
Lost, Stolen, or Damaged Packages If your package is lost, stolen, or arrives damaged, please contact us at [your email] within 7 days of the expected delivery date. We'll work with you to resolve the issue as quickly as possible.
Undeliverable Packages If a package is returned to us due to an incorrect address or failed delivery attempts, we will contact you to arrange reshipment. Additional shipping fees may apply.
Delays We are not responsible for shipping delays caused by carriers, weather, or other circumstances beyond our control. During peak seasons (holidays, sales events), processing times may be slightly longer.
Contact Us For any shipping questions, please reach out to us at: 📧 [your email address] 🌐 petspaw-supply.myshopify.com